After Sales Guarantee
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Estanterías Record offers the best AFTER-SALES GUARANTEE in the sector, with a maximum coverage period of 5 YEARS.
In order for us to cover a storage system with the relevant guarantee, besides considering the quality assurance processes concerning the manufacture of its structural components, each installed system must meet certain criteria: firstly, it must be assembled in accordance with the original design while strictly adhering to the procedural requirements; and secondly, it must be subject to proper post-installation maintenance.
Our company stands above the rest because of its clear and transparent approach to matters that are so very important to our customers, such as the ones being dealt with here.
Therefore, Estanterías Record offers a 5‑year guarantee against all manufacturing and assembly defects for the solutions we supply, so long as installation and maintenance services are performed by teams allocated by our company. If these services are provided by other parties, then the storage system will be guaranteed for 1 year and will only cover component manufacturing defects.
The start date of this guarantee will be taken as the date when assembly is completed and handover of the storage system is approved. However, if it is assembled by a third party, then the guarantee will start from the materials delivery date.
The guarantee will only be valid under the following circumstances:
- The customer has followed the instructions provided in the documentation they receive.
- The storage system is used in compliance with the original design and use for which it was intended, and within the range of service for which it has been configured.
- The storage system must be free from any modifications or alterations to the initial configuration, design, function or application, and substitutions or repairs to any components, unless they have been performed with Estanterías Record’s prior written consent.
- The necessary technical inspections and appropriate maintenance has been carried out according to the applicable standards and points described above.
- Any defects detected by the customer must be reported within a maximum of 24 hours, this includes damage or circumstances that could compromise the storage system’s stability; furthermore, the customer must have followed any instructions relating to the matter provided by Estanterías Record.
- The user must fulfil all of their responsibilities and obligations set forth in the contract.
During the aforementioned guarantee period, and under the circumstances described above, Estanterías Record will repair or replace any components that present serious manufacturing or assembly defects. The guarantee will cover the materials and the workmanship used during installation. Repairs will be carried out in the shortest time possible and depending on the availability of the necessary personnel.
Furthermore, the following points are excluded from the guarantee:
- The repair or replacement of materials damaged as a result of their exposure to aggressive, corrosive, inappropriate or exceptional environments that were not originally planned for. Similarly, storage systems located outdoors or subject to the action of atmospheric agents or meteorological phenomena will not be covered by the guarantee.
- Any actions implemented to resolve damage caused by third parties due to inappropriate use or maintenance, the negligence of warehouse operatives or modifications on the storage system performed without Estanterías Record’s consent.
- Repairs or replacements for damage caused by blows, fire, water, theft, exceptional occurrences or any other acts of God or force majeure.
